If you are applying for a job in the customer service industry and are at a loss as to how to write your customer service resume, this article’s for you. Many people make the mistake of assuming that writing a resume for a job in one industry is no different from writing a resume for another job in another industry. The reality, however, is that a customer service resume is very different from, for example, a law enforcement resume. Your customer service resume must reflect your particular aptitude and suitability for a job in the customer service industry, and to do this it must be properly oriented towards the industry.
To that end, there are several key components that you must include in a customer service resume in order for it to be effective. By including these key components, you will be able to set your customer service resume apart from the many generic resumes that your prospective employers are bound to receive. This will be a great advantage to you because your prospective employers will be more readily convinced that you are suitable for that particular customer service position than the other applicants whose resumes are generic and not oriented towards the industry.
Components to Include
The very first thing that you should do when writing your customer service resume is ask yourself what it is for. While this might seem like a question with an obvious answer, that answer will help you keep yourself on track throughout the long process of writing your customer service resume. The answer is obviously that your customer service resume is targeted towards landing you a job in the customer service sector. With that in mind, the first key component is stating the purpose of your resume.
You need to let your prospective employer know what position or opening you are applying for. Besides simply including the title of the job opening you are applying for, you should also state where you came across the job opening. Most of the time, this will be an advertisement in your local paper, but there are a host of other advertising methods that companies and increasingly making use of, so it is important to specify how you found out about the job opening.
Another key component of a good customer service resume is the use of keywords. Keywords are words that are specific to the topic at hand, which in this case is the customer service industry. Keywords are words that you would not hear outside of the context of customer service jobs, and any person with experience in the customer service industry would immediately recognize. These keywords will help to emphasize your interest in customer service and your suitability for the job.
By including these key components in your customer service resume, you will be better able to convince your prospective employer that you are particularly suited to a job in the customer service industry. You will also be in a better position than other applicants who have simply followed generic advice on resume writing and have thus submitted generic resumes that do not identify them as being particularly suited for the job opening in question.