You know you are good at customer service and you want to give up your dead end job and embark upon a customer service job hunt. To be successful, one of the first things you are going to need is an impressive customer service resume.
The more impressive your resume, the better the odds that the employers will want you for the job and the higher they will pay you for it. After all, a customer service representative is the face of the company. This is the one person who can draw in the clients or send them away. Most companies will not hesitate to pay top dollar to the person who they choose to be their customer service representative. But first, you need to show them that you are worth taking a chance on. You can do this with a well written customer service resume that highlights your strengths and makes you shine!
Keep Your Career Service Resume Focused
A resume that is general and sounds like everyone else’s will end up in the “not very interesting’ pile. When writing a resume, it is important that the resume should be as specific as possible to the position you are applying for. This makes it easier for the hiring manager to be able to instantly know which position you are interested in with just one glance.
When writing your customer service resume, keep the resume targeted to a customer service related position. While you will want to list all your qualifications and experience, you should highlight the credentials that you know the hiring manager will be looking for.
Talk in detail about the number of year’s experience you’ve had in that position, your achievements during that time and what are your strengths that make you the ideal candidate for the position.
When writing your resume, never be vague about the results. Quantifying results gives the resume more emphasis and is more likely to catch the attention of the person reading it. If you contributed to your company’s improved customer satisfaction ratings, don’t just make a general statement about it in your customer service resume. Be specific. Mention the numbers especially if you have performed beyond expectations. Don’t just say “ I helped achieve a higher customer satisfaction rating.” Instead, you could say something like this, “I helped achieve a customer rating of 90% within four months, which exceeded the company’s estimated target of 80%.”
Your Work History Matters
When looking for someone to employ in customer service, most companies prefer to hire a person who is dependable and who demonstrates employment stability. One of the things the hiring manager will look for in your customer service resume is your work experience. If you have had a steady employment history, a chronological format will allow you to highlight this aspect. However, if your work history is a little sketchy, you will need to alter the format so that you downplay your work history while emphasizing on your customer service skills.
Above all, Be Honest
No matter how desperately you want to land the job, don’t be tempted to fudge the details in your customer service resume. Most employers will cross check the information before hiring you. You don’t want to lose out on a plum job offer because you were dishonest.