Most people have some difficulty answering this question, but it really comes down to how you deal with a negative situation. You may be dealing with two separate parties or one-on-one during a conflict resolution. In Corporate America conflicts are quite common, but despite your business experience, you have most likely dealt with a negative situation. How have you managed to cool down irate customers? Have you dealt with vendors quoting against each other for business? Have you ever worked retail?

Keep the following key points in mind:

• Use detailed examples to answer questions.
  
• Speak up for your ethics and cite examples.
  
• Do not degrade your previous employer during an interview.
  
• Use scenarios during and interview in order to paint a better picture.
  

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